Terms of Service

1. Agreement to Terms

By accessing and using CCP De-Dupe ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

CCP De-Dupe is a Salesforce application that provides duplicate detection and data cleaning services. The Service includes:

• Automated duplicate record detection
• Configurable matching rules and conditions
• Scheduled and on-demand data cleaning
• Reporting and analytics dashboard
• Customer support and documentation

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Have appropriate permissions in your Salesforce organization
• Be at least 18 years old or have legal capacity to enter contracts

3.2 Account Responsibility

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your login credentials
• Notifying us immediately of any unauthorized access
• Ensuring compliance with your organization's policies

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service only for:

• Legitimate business purposes
• Duplicate detection and data cleaning in your Salesforce organization
• Activities that comply with all applicable laws and regulations

4.2 Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to reverse engineer or modify the Service
• Interfere with the Service's security features
• Use the Service to process data you don't have rights to
• Share your account credentials with unauthorized users
• Attempt to overwhelm our systems with excessive requests

5. Subscription and Payment Terms

5.1 Subscription Plans

Our Service is offered on a subscription basis with the following terms:

• Monthly or annual billing cycles
• Automatic renewal unless cancelled
• Usage limits based on your selected plan
• 14-day free trial for new customers

5.2 Payment

Payment terms include:

• Fees are charged in advance for each billing period
• All fees are non-refundable except as expressly stated
• Late payments may result in service suspension
• Price changes require 30 days advance notice

5.3 Free Trial

Free trial terms:

• 14-day trial period with full feature access
• No credit card required to start trial
• Automatic conversion to paid plan if not cancelled
• One trial per organization

6. Data and Privacy

6.1 Your Data

You retain all rights to your data. We:

• Process your data only as necessary to provide the Service
• Do not claim ownership of your data
• Will return or delete your data upon termination
• Implement appropriate security measures

6.2 Data Processing

By using our Service, you authorize us to:

• Access and process data in your Salesforce organization
• Perform duplicate detection and merging operations
• Generate reports and analytics
• Provide customer support

7. Service Availability and Support

7.1 Service Level

We strive to provide:

• 99.9% uptime availability
• Regular maintenance windows with advance notice
• Prompt resolution of service issues
• Continuous service improvements

7.2 Support

Support includes:

• Email support with 4-hour response time
• Comprehensive documentation and tutorials
• Onboarding assistance for new customers
• Regular product updates and improvements

8. Intellectual Property

8.1 Our Rights

CCP De-Dupe and all related intellectual property rights are owned by us. This includes:

• Software code and algorithms
• User interface and design
• Documentation and training materials
• Trademarks and branding

8.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription term, subject to these Terms.

9. Warranties and Disclaimers

9.1 Service Warranties

We warrant that the Service will:

• Perform substantially as described in our documentation
• Be provided with reasonable care and skill
• Comply with applicable laws and regulations

9.2 Disclaimers

Except as expressly stated, the Service is provided "as is" without warranties of any kind. We disclaim all implied warranties including merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We shall not be liable for indirect, incidental, or consequential damages
• We shall not be liable for data loss if you have not maintained adequate backups
• Some jurisdictions do not allow limitation of liability, so these limits may not apply to you

11. Termination

11.1 Termination by You

You may terminate your subscription:

• At any time through your account settings
• With immediate effect for monthly subscriptions
• At the end of the current term for annual subscriptions
• By contacting our support team

11.2 Termination by Us

We may terminate your access:

• Immediately for breach of these Terms
• With 30 days notice for convenience
• Immediately for non-payment after grace period
• If required by law or regulation

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• We will provide data export capabilities for 30 days
• All outstanding fees become immediately due
• Confidentiality obligations survive termination

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes will be resolved through:

• Good faith negotiations first
• Mediation if negotiations fail
• Binding arbitration as a last resort
• Courts of New South Wales for urgent matters

13. Changes to Terms

We may modify these Terms at any time by:

• Posting updated Terms on our website
• Providing 30 days advance notice for material changes
• Sending email notifications to registered users

Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms, please contact us: